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Privacy Policy

Last updated: May 2025

1. Introduction

MyHomeMitra ("we", "our", or "us") operates as a booking and referral platform at https://www.myhomemitra.com. We connect customers with independent RO water purifier service professionals ("Service Partners"). We are committed to protecting your personal information and this policy explains how we handle it.

By using our website or submitting a service request, you agree to this policy.

2. Information We Collect

We collect the following information when you fill out our contact/booking form or call us:

  • Full Name - to address you correctly
  • Phone Number - to confirm bookings and dispatch technicians
  • City / Area - to identify the nearest available technician
  • Service Type - to prepare the technician with the right tools and parts
  • Message / Issue Description - to better understand your requirement

We do not collect payment card details, Aadhaar numbers, or any other sensitive personal data through this website.

3. How We Use Your Information

Your information is used solely for:

  • Confirming and scheduling your RO service appointment
  • Dispatching a certified technician to your location
  • Calling you back with service updates or quotes
  • Sending service reminders (e.g., filter replacement, AMC renewal)
  • Improving our services based on feedback

4. Sharing of Information

We do not sell, trade, or rent your personal information to any third party. Your contact details (name, phone, city, service type) are shared with the independent Service Partner assigned to fulfil your request — this is necessary to complete the referral. We do not share your data with advertisers or marketing agencies.

Service Partners are independent professionals and not employees of MyHomeMitra. By submitting a request, you consent to your contact details being shared with the assigned Service Partner.

5. Cookies

Our website may use basic browser cookies to improve user experience (e.g., remembering your session). We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings without affecting your ability to use our website.

6. Data Retention

We retain your contact information for up to 2 years to manage your service history and warranty claims. You may request deletion of your data at any time by contacting us at our toll-free number.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under applicable Indian law (IT Act 2000 and amendments), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for us to contact you

To exercise any of these rights, call us at Toll Free: 18002025040.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, contact us: